Companion Animal Hospital seeks a receptionist who is self motivated and has good customer service skills. Base requirements are: being computer literate in Word, Excel and knowledge of Cornerstone/Idexx software a plus. Bilingual is a plus. Job requires proper telephone etiquette. Previous veterinary experience is required. If interested contact Companion Animal Hospital for further details; our details can be found online or in our ZipRecruiter profile.
Position responsibilities
Include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, admitting and discharging patients, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, filing, and front office and reception area maintenance. Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties.
Other duties:
1. Make a good first impression on clients, smile, be professional. Set a positive tone
2. Maintain a professional appearance
3. Greet clients and pets warmly
4. Be professional, ethical, and friendly at all times, even if clients are being difficult
5. Answer phones, send faxes, get/sort/deliver mail to addressee
6. Make all appointments and then confirm them the day prior via phone
7. Remind owners to fast patients prior to surgery
8. Make callbacks in a timely fashion to verify response of patients to treatment
9. Promote the practice by attending events, word of mouth, business cards
10. Contact No-Show appointments to reschedule
11. Escort clients into exam rooms
12. If clients are waiting for an extended period of time, offer refreshments, magazines, or other things to make client more comfortable
13. Serve as initial source of information to clients
14. Enter all data into computer for clients as we are a paperless office; scan faxes, paper forms, etc. into computer
15. Mail or e-mail, brochures and other information to prospective clients
16. Understand vaccinations, basic lab tests, common diseases, and pet behavior
17. Take payment for services and enter into record
18. Perform end of day procedures
19. Assist clients as necessary to make their visits easier
20. Make list for weekly ordering of prescription diets
21. Maintain list of pets needing ultrasound examinations
22. Setup new client records
23. Setup/verify accuracy of invoices
24. Maintain cleanliness of the front of the hospital
25. Perform all duties as prescribed and assist in administrative functions